Put Virtual Care Knowledge to Work

This taxonomy provides a standardized set of definitions for telehealth, virtual care, and technology-enabled health services. Telehealth effectively connects individuals and their healthcare providers when in-person care is not necessary or not possible, enabling patients to receive care, consult with clinicians, obtain diagnoses, manage conditions, arrange prescriptions, and access health information remotely

In this webinar, healthcare leaders shared real-world strategies for addressing workforce shortages, limited specialty capacity, and other rural healthcare access challenges.

This document is a revision of the American Telemedicine Association’s (ATA) Principles for Delivering Telerehabilitation Services (2017) and reflects the current utilization of telerehabilitation services.

This paper is designed to support healthcare executives and clinical leaders in understanding the strategic landscape that surrounds digital health adoption, identifying key barriers to transformation, and building the governance structures necessary to move from vision to execution.

This toolkit provides context for the specific elements of a virtual care governance structure to support digital and virtual health leaders in applying the Virtual Care governance toolkit in their own organization

Digital transformation is strategically leveraging and incorporating technology that enhances patient care. Check out our Digital Transformation Governance Components.

In 2020, Remote Area Medical (RAM) expanded its approach by launching a telehealth program. What started as a response to the pandemic has since developed into a hybrid care model that combines mobile medical units, on-site nurses, and remote volunteer physicians.

From Smart Rooms to Smart Flow: Designing Virtual Care for Access and Capacity explored how health systems are using virtual care environments to expand access, improve patient flow, and make better use of hospital capacity.

In their new article in npj Digital Medicine (Nature Portfolio), ATA's Andy Molnar and Lani Reilly highlight how outdated reimbursement policies are creating barriers, and why timely policy action, including a dedicated Medicare benefit, is critical to expanding access, reducing costs, and driving equitable, patient-centered digital care.

As virtual care matures, the question is no longer whether it works, but how it works best across different environments—and how success should be measured. Real-world results matter, even early in the journey. Early signals for clinicians—like reduced readmissions or less time spent on charting—can be powerful indicators of long-term financial impact.

Health systems know virtual care can drive efficiency, improve patient outcomes, and ease staff burden, but getting there isn’t easy.

Discover how UW Health is transforming critical care delivery through its innovative virtual command center. By partnering with rural and community hospitals, UW Health extends specialist expertise beyond its own walls, keeping patients closer to home while providing bedside teams with around-the-clock support.

View this fireside chat with Alejandro Quiroga, MD, MBA, President & CEO of Children’s Mercy Kansas City. In this one-on-one conversation, we explore how innovation in site design and workflow can multiply workforce efficiency and help systems meet rising patient demand.

In this episode of Health Virtually Uncensored, host Joe Kvedar sits down with Dr. David Guidry of Intermountain Health for an unfiltered conversation about redefining digitally enabled care—especially in rural America.

Emergency Department (ED) boarding strains hospitals by driving up costs, worsening patient outcomes, and increasing staff burnout—but addressing it offers a unique opportunity to fund virtual care programs through cost savings. This whitepaper from AvaSure explains how reducing ED boarding improves patient flow and operational efficiency while creating a sustainable path to deploy virtual nursing without extra budget. 

Virtual care promises to expand access and improve outcomes—yet too often, the reality falls short. In this session, NCQA and Firefly Health shares practical lessons from the field on how to navigate common pitfalls in virtual care deliver

Packed with real-world insights and candid advice, this episode, featuring Carla Dehmer of UPMC, and Lisbeth Votruba of AvaSure explores what it takes to build scalable digital solutions that truly support clinicians, improve access, and enhance the patient experience.

As staffing shortages intensify and threaten the nursing workforce, virtual nursing has become essential.

As health systems embrace virtual nursing, virtual sitting, remote specialty consults, and digital-first care models, infrastructure gaps—particularly hardware limitations, outdated connectivity, and insufficient broadband access—are emerging as key barriers to scaling these solutions effectively. To unlock the full potential of virtual care, we must modernize the foundational technology within hospitals, ensuring seamless integration, reliable performance, and enhanced security.

Faced with nursing shortages, rising patient acuity, and financial pressures, hospitals are turning to virtual care to ease staff burden and improve outcomes. While 74% of leaders see virtual workflows as the future of inpatient care, only 10% have fully integrated them—revealing a critical implementation gap. Drawing on its work with 1,100+ hospitals, AvaSure offers a 7-step roadmap to help health systems launch and scale effective virtual care programs.